Smilegems is committed to preserving the privacy of all visitors to our
website at www.smilegems.com. Please read
information that you provide to us.
By registering or placing an order on this website, you consent to the
collection, use and transfer of your information under the terms of this
INFORMATION THAT WE COLLECT FROM YOU
When you visit, register or order products or services on www.smilegems.com you may be asked to
provide certain information about yourself including your name, contact details
and credit or debit card information.
We may also collect information about your usage of our website as well as
information about you from messages you post to the website and e-mails or
letters you send to us.
To maintain customer service standards and to assist staff training, we may
record and monitor incoming calls.
USE OF YOUR INFORMATION
Your information will enable us to provide you with access to all parts of
our website and to supply the goods or services you have requested. It
will also enable us to bill you and to contact you where necessary concerning
your orders. We will also use and analyse the information we collect so
that we can administer, support, improve and develop our business.
In particular, we may use your information to contact you for your views on
our services and to notify you occasionally about important changes or
developments to the website or our services. Further, where you have
consented, we might also use your information to let you know by email about
other products and services which we offer which may be of interest to
you. If you change your mind about being contacted in the future, please
let us know.
DISCLOSURE OF YOUR INFORMATION
The information you provide to us may be accessed by or given to third
parties some of whom may be located outside the European Economic Area who act
for us for the purposes set out in this policy or for other purposes approved by
you. Those parties process information, fulfil and deliver orders, process
credit card payments and provide support services on our behalf. We may
also pass aggregate information on the usage of our website to third parties but
this will not include information that can be used to identify you.
Where you have consented when providing us with your details, we may also
allow other companies in our group, to contact you occasionally about
products and services which may be of interest to you. They may contact
you by e-mail. If you change your mind about being contacted by these
companies in the future, please let us know at firstname.lastname@example.org.
Finally, if our business enters into a joint venture with or is sold to or
merged with another business entity, your information may be disclosed to our
new business partners or owners.
Countries outside the European Economic Area do not always have strong data
protection laws. However, we will always take steps to ensure that your
information is used by third parties in accordance with this policy.
Unless required to do so by law, we will not otherwise share, sell or
distribute any of the information you provide to us without your
SECURITY AND DATA RETENTION
We employ security measures to protect your information from access by
unauthorised persons and against unlawful processing, accidental loss,
destruction and damage. We will retain your information for a reasonable
period or as long as the law requires.
ACCESSING AND UPDATING
You are entitled to see the information held about you and you may ask us to
make any necessary changes to ensure that it is accurate and kept up to
date. If you wish to do this, please contact us at email@example.com. We are entitled
by law to charge a fee of £10 to meet our costs in providing you with details of
the information we hold about you.
and, where appropriate, through e-mail notification.
All comments, queries and requests relating to our use of your information
are welcomed and should be addressed to firstname.lastname@example.org.